Frequently Asked Questions

Please check our Shipping Policy for more information.

Please check our Refund Policy form more information.

Our website offers the option to view prices in different currencies, however, the prices will be shown in Canadian Dollars (CAD) at checkout.

Yes, we ship to Germany. Mochiville is registered with LUCID (Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR)). We have a licence with our dual system partner, Reclay.

Due to VAT, please visit our Etsy Store for any orders to Germany. Thank you!

Pin grade refers to the quality of the pin. Please see our pin grading guide for more details. 

Yes, we do! Find us on Faire for our wholesale catalogue and prices: